Refund policy

Last updated October 29, 2026

Your pre-order of the Possum key is charged when you place it. Here's how refunds work, before and after your key ships.

Before your key ships

Cancel anytime before your key ships, for any reason, for a full refund. Reply to any email from us, or write to hello@trypossum.com. We send the refund within 7 working days.

The first batch is estimated to ship in early December. If that date slips, we'll email you the new date before the old one passes, and you can cancel for a full refund.

If the price drops before your key ships, we refund the difference.

If we call off the launch, or the key doesn't get its FCC authorization, we refund every pre-order in full without being asked.

After it arrives

Not for you? Return your key within 30 days of delivery for a full refund. Email hello@trypossum.com first, and we'll tell you where to send it. You pay the postage to send it back.

How refunds reach you

Refunds go back to the card or payment method you paid with. Your bank may take several business days to show it.

FCC notice: the Possum key is offered for pre-order only. Delivery to the end user is conditional upon successful completion of the applicable FCC equipment authorization process (an emissions test and a Supplier's Declaration of Conformity). The FCC's rules do not address consumer protection, contractual, or other federal or state law provisions. If authorization isn't completed, we refund every pre-order in full.

Questions? Email hello@trypossum.com. Possum is sold by Kevin Lee, 31 Hudson Yards, Floor 11, New York, NY 10001.